Scope and Applicable Law
Status: June 2026
1. Scope of application
1.1. The following General Terms and Conditions apply to all legal transactions between
Solara Krystall LLC
30 N GOULD ST STE R
SHERIDAN 82801
WYOMING
USA
represented by Solara Krystall (hereinafter “Provider,” “Solara,” or “we”), and its customer (hereinafter “Client” or “Clients”), in the version valid at the time the contract is concluded.
1.2. These Terms and Conditions are deemed agreed upon upon placement of any order, unless the Client objects to them immediately. Any deviating terms and conditions of the Client will not be recognized unless their validity is expressly agreed to in writing by the Provider. Individual agreements take precedence over these Terms and Conditions.
1.3. No Consumers, Only Business Entities
The Provider’s offers are expressly not directed at consumers as defined in § 13 of the German Civil Code (BGB), but exclusively at business owners (§ 14 BGB), freelancers, and self-employed individuals.
Upon conclusion of the contract, the Client confirms that they are utilizing the Provider’s services for their commercial or freelance activities.
1.4. Governing Law
The business relationships between the Provider and the Clients shall be governed by the laws of the State of Florida, USA, unless mandatory consumer protection or data protection regulations of an EU member state preclude this.
1.5. Place of Jurisdiction
To the extent permitted by law, the exclusive place of jurisdiction for all disputes arising from or in connection with this contract is Sheridan, Wyoming, USA.
2. Range of services | conclusion of contract
2.1. The Provider offers, among other things, coaching, mentoring, online programs, masterclasses, group programs, workshops, seminars, and retreats in the areas of personal development, business building, (online) marketing, mindset and energy work, and sales training.
The exact description and list of services provided can be found on the website and other media used.
2.2. The presentation of offers on the website, via email, or in any other form does not constitute a binding offer in the legal sense, but rather an invitation to the client to submit an offer.
2.3. A binding contract is formed when
● the Provider accepts the client’s offer (e.g., inquiry, booking, form, order) via email or in writing, or
● the client places an order through an online ordering system (website store) and receives an automated order/booking confirmation and pays for the order.
2.4. There is no general entitlement to participate in the services offered. The Provider reserves the right to reject offers or registrations without providing a reason.
2.5. If a booking or order is made via an online ordering system (Stripe, PayPal, WooCommerce), the general terms and conditions of that system apply in addition to these terms.
Participation Requirements, Energy Work, and Health Disclaimer
2.6. Exclusion Due to Mental or Psychological Disorders
Participation in individual sessions, programs, coaching sessions, training courses, retreats, or other events is prohibited if the client has or has had any of the following disorders or conditions:
• mental disorders (e.g., depression, anxiety disorders, bipolar disorder),
• personality disorders,
• psychoses,
• schizophrenia,
• substance use disorders,
• severe trauma-related disorders (e.g., PTSD),
• mental or psychological disorders that impair personal responsibility or perception of reality.
• Identity deception and abuse
By making a reservation, the client expressly confirms that none of the above-mentioned conditions are present and that they feel mentally stable enough to participate in the programs on their own responsibility.
The provider is entitled at any time to exclude participants from the program or events, or to terminate individual sessions, if there are corresponding signs or if relevant circumstances come to light.
2.7. Exclusion for Health Reasons | Group Safety
If a participant exhibits recognizable health, psychological, or emotional issues that, in the provider’s assessment, could jeopardize safe participation, the participant’s own safety, or the safety of the group, the provider is entitled to exclude the participant in question from participation at any time and without providing further reasons, or to terminate individual sessions.
The decision is at the provider’s sole discretion.
There is no entitlement to a refund of the fee.
A pro-rata refund may be provided on a voluntary basis, but does not constitute a legal entitlement.
In addition:
Participants who have intentionally concealed the aforementioned health, psychological, or emotional issues; who repeatedly disrupt the course of the event or the group dynamics; who disregard instructions; or who use events for self-promotion, solicitation, or the sale of third-party products may be excluded.
In these cases as well, there is no entitlement to a refund.
3. Prices | Payment Terms | Refunds
3.1. All prices are net prices (excluding sales tax), unless otherwise specified in the offer. If sales tax, VAT, or comparable taxes are applicable under the relevant tax regulations, these will be added accordingly or, where applicable, are owed by the client under the reverse-charge procedure.
3.1.1. All payments are due immediately upon booking without any deductions. If the client defaults on payment, the Provider is entitled to charge late payment interest at the rate permitted by law and, if necessary, to temporarily suspend access to the booked services.
3.2. Set-off & Right of Retention
Set-off against the Provider’s claims is permitted only with counterclaims that have been legally established or acknowledged by the Provider. The Client may assert a right of retention only to the extent that it is based on the same contractual relationship.
3.3. Installment Payments
Installment payments are only possible if they have been expressly offered and agreed upon by the Provider. Installment payments merely constitute a method of payment for the total amount and do not entitle the Client to make partial bookings or partially cancel the service. The total amount remains due even if the Client does not use the services or uses them only partially.
3.4. Delay in Installment Payments | Suspension of Access
If the client falls behind on an installment payment, the Provider is entitled to:
● charge late payment interest,
● temporarily suspend access to online programs, materials, and communities,
● withhold further services until all outstanding amounts have been paid.
3.5. Placement Guarantee Fees | Deposits
Any placement guarantee fees, down payments, or reservation fees already paid (e.g., for programs, retreats, VIP days) are binding and will be applied toward the total price. Refunds of such fees are not permitted, unless expressly stipulated otherwise in the offer.
3.6. The version of these Terms and Conditions valid at the time of booking applies.
3.7. The prices in effect at the time of booking apply.
3.8. If specific discount or promotional offers are advertised, they are limited in time or quantity. There is no entitlement to such offers.
4. Online Programs
4.1. Use of Digital Products | Use of Materials: As part of its online programs, Solara Krystall provides its clients with text, audio, and video files. It does not transfer ownership of these files to the clients. The client acquires only a non-exclusive, non-transferable right, revocable until full payment of the fees owed, to use the digital and analog materials provided for personal use.
In particular:
● Content may not be disclosed to third parties, sold, published, or used in the client’s own programs without express written consent.
● Editing, translation, sublicensing, or making the content publicly available is prohibited unless previously approved in writing.
● Sharing with family members, friends, colleagues, or business partners is permitted only if expressly authorized in the offer.
4.2. Access to the Members’ Area: We strive to ensure the highest possible level of accessibility to the members’ areas of the individual online programs and associated pages. This does not apply to periods during which the pages are unreachable to a reasonable extent due to maintenance work or technical or other issues for which Solara Krystall is not responsible.
The client is personally responsible for ensuring that
● they have a stable internet connection,
● up-to-date software and browser,
and access to their email address (including the spam folder).
4.3. Login Credentials | Password: Login credentials (username, passwords) are intended exclusively for the respective client and may not be disclosed to third parties. The provider is entitled to block access and/or terminate the contractual relationship for cause in the event of a violation.
4.4. Obligations of the Client/User | Breach of Contract by the Client:
The client agrees not to misuse content or access and not to circumvent any security mechanisms.
If misuse is suspected (e.g., sharing of login credentials, illegal reproduction), the Provider is entitled to review access and, if necessary, temporarily or permanently suspend it. The Client is liable to compensate for any damages resulting from a breach by the Client.
4.5. If individual one-on-one sessions are included as part of a program, the following applies:
● Rescheduling is only possible in exceptional cases (e.g., illness) and requires timely notification in writing (email is sufficient) at least 72 hours before the appointment. A rescheduled appointment must be taken within 10 days.
● Appointments that are missed or canceled at too short notice (less than 72 hours) may be forfeited unless otherwise agreed upon.
5. Workshops | Seminars | Retreats
The following terms and conditions apply to all workshops, retreats, and seminars (hereinafter referred to as “events”) organized by Solara Krystall.
5.1. Booking Process | Prices:
The provisions in Section 3 apply accordingly to the booking process and prices for events.
Travel expenses, as well as costs for meals and lodging for participants/clients, are not included in the prices, unless expressly agreed otherwise.
5.2. Services Provided by the Organizer:
The scope of services provided by the organizer is set forth in the respective descriptions of the individual events. Minor deviations resulting from the course of the individual events or at the request of participants are not affected by this provision.
5.3. Cancellation by the Organizer:
We reserve the right to cancel or postpone the event up to 2 weeks before it begins, after exhausting all other options, due to insufficient demand or a low number of participants, or for other important reasons (e.g., sudden illness of the organizer or other announced speakers, force majeure, or similar circumstances).
We will, of course, inform all participants of this immediately and refund any participation fees already paid in full.
Expenses already incurred by participants (e.g., travel tickets, hotel reservations, rental cars) will not be reimbursed. Any additional damages will also not be compensated.
5.4. Exclusion of Participants
The organizer is entitled to exclude participants from events, e.g., in the event of:
● serious disruptions,
● identity fraud and misuse,
● failure to follow instructions,
● aggressive behavior,
● misuse of the event for solicitation or sales purposes.
In such cases, the contract shall be deemed void ab initio. Claims for reimbursement of amounts paid are excluded; the amounts withheld shall be deemed lump-sum compensation for administrative expenses, verification costs, and lost capacity. The contracting party retains the right to prove that no damage was incurred or that the damage was significantly less.
5.5. Cancellation by the Participant
Cancellations must be made in writing (an email with confirmation of receipt is sufficient).
Unless otherwise specified in the respective offer, the following rules apply mutatis mutandis:
● Up to 45 days before the start date: 50% cancellation fee. A 60 EUR processing fee applies.
● 44 days or less before the start date: no refund available.
Events purchased for less than 145 EUR net are also non-refundable.
Claims for reimbursement of amounts paid for events purchased for less than 145 EUR net are excluded; this also applies to event fees that were offered at a special price as part of a promotion or for other reasons. The amounts withheld are considered lump-sum compensation for administrative expenses, verification costs, and lost capacity.
Prerecorded online classes are not refundable.
5.5. Audio, Photo, and Video Recordings: Participants are not permitted to take photographs during an event.
At events, seminars, and retreats, photo, video, and/or audio recordings may be made by Solara Krystall, its employees, or authorized individuals. By participating in the event, each participant grants Solara Krystall permission to use these recordings for both personal and commercial purposes. The recordings may be used for marketing, advertising, or other purposes in all formats and across all media (offline and online).
The participant acknowledges and accepts that all recordings are the property of Solara Krystall, and that Solara Krystall holds all exclusive rights to such recordings.
Any claim to a commission or other payments based on the recordings is strictly excluded, unless otherwise agreed in writing in advance. Each participant has the right to object to this authorization in advance. In this case, however, Solara Krystall may respond by excluding the participant from the event.
A subsequent objection is not possible.
6. Private Coaching Sessions | Mastery Mentoring | VIP Days (outside of programs):
The following provisions apply to private coaching sessions, Mastery Mentoring, and VIP Days offered outside of Solara Krystall’s online and/or group programs. For coaching sessions and mentoring sessions that are part of programs, the terms and conditions listed in Section 4 apply.
6.1. Rescheduling by the Client
Appointments may be rescheduled once up to 72 hours before the agreed-upon time (an email is sufficient). Rescheduled appointments must generally be taken within 21 days, unless otherwise agreed.
6.2 Cancellations | Rescheduling by the Provider
The provider may reschedule or cancel appointments for important reasons (e.g., illness, force majeure). In this case, an alternative appointment will be offered or—if no agreement can be reached—amounts already paid will be refunded on a pro-rata basis.
The client has no further claims.
7. Individual Healing/Reading | Channeling Sessions | Global Energy Transmission
7.1. Rescheduling by the Client
An appointment for individual Healing| Reading or Channeling sessions may be rescheduled once in the event of the client’s illness, provided we receive written notice via email at least 72 hours before the appointment and we confirm receipt. If we receive the notification via email less than 72 hours before the appointment, a transaction fee of €60 will be charged.
An alternative appointment will be scheduled. This appointment is binding. If the client fails to attend, the appointment is forfeited, even if the client cancels again in writing.
For session cancellations with notice, up to 72 hours prior to the appointment, incur a €60 transaction fee.
If we receive the cancellation notification via email less than 72 hours before the appointment, the entire amount of the booked session will be charged.
There will be no refunds for cancellations without notice.
If the client fails to attend the appointment without providing a valid excuse, the appointment will also be forfeited.
Claims for reimbursement of amounts paid are excluded; the amounts withheld are considered lump-sum compensation for administrative expenses, review costs, and lost capacity.
7.1.1. Global Energy Transmission
After booking, the participation in the Global Energy Transmission cannot be cancelled or rescheduled, and we do not offer refunds of the participation fee, as the service is provided from the moment of booking.
7.2. Cancellations | Rescheduling by the Provider
The Provider may reschedule or cancel appointments for important reasons (e.g., illness, force majeure). In such cases, an alternative appointment will be offered or—if no agreement can be reached—amounts already paid will be refunded on a pro-rata basis.
The client has no further claims.
7.3. Exclusion of Participants: If a participant has apparent health problems, we are entitled to cancel the booking or terminate the treatment. It is at our discretion whether to refund the participation fee on a pro-rata basis; the participant has no claim to a refund.
7.4. Misrepresentation of Identity and Misuse
If the contracting party (particularly if acting in a commercial capacity) intentionally provides false information regarding their identity upon conclusion of the contract or when utilizing the service, or if they intentionally impersonate another person, this entitles the provider to terminate the contract without notice. In this case, the contract is deemed void ab initio. Claims for reimbursement of amounts paid are excluded; the amounts withheld shall be deemed lump-sum compensation for administrative expenses, verification costs, and lost capacity. The contracting party retains the right to prove that no damage or only significantly less damage was incurred.
8. Copyrights & Rights of Use
8.1. All content provided by the Provider (including, but not limited to, texts, videos, audio files, scripts, concepts, presentations, strategies, templates, and workbooks) is protected by copyright.
8.2. The client is granted a non-exclusive, non-transferable right of use for their own business purposes within the scope of their company; however, they are not granted the right to distribute, sublicense, or use the content to create their own programs, courses, or coaching sessions, unless expressly permitted in writing in advance.
8.3. The publication, reproduction, modification, or distribution of the content for training or consulting purposes to third parties is permitted only with the Provider’s express written consent.
9. Liability
9.1. The Provider bears unlimited liability for willful misconduct and gross negligence, as well as for damages resulting from injury to life, body, or health.
9.2. In cases of slight negligence, the Provider is liable only for the breach of material contractual obligations (cardinal obligations). In such cases, liability is limited to typical, foreseeable damages.
9.3. No guarantee of success is provided. No specific sales, profits, or particular results are guaranteed. Success depends largely on the client’s implementation.
9.4. The Provider does not substitute for tax, legal, or auditing advice. The client is solely responsible for consulting qualified professionals (e.g., tax advisors, attorneys) as needed.
9.5. No liability is assumed for outages or errors in third-party software (e.g., hosting, payment providers, platforms).
9.6. Legal Notice
In accordance with the case law of the Federal Constitutional Court (decisions of March 2, 2004, 1 BvR 784/03 and June 3, 2004, 2 BvR 180202), Solara Krystall expressly points out that the services offered fall within the realm of spiritual healing. She does not belong to any recognized healing profession and, in particular, is not licensed as a physician or alternative practitioner. We do not perform treatments in the medical sense, do not make diagnoses, and do not prescribe medications. We strengthen the participants’/clients’ own self-healing powers through energetic and spiritual means. This does not replace medical measures or treatments.
Solara Krystall’s services are intended to support personal development and the conscious shaping of one’s life. The services, texts, and information provided do not replace a visit to a doctor or therapeutic treatment.
9.7. Client’s Personal Responsibility
The client is aware that all services offered by the provider are based on personal responsibility.
The client expressly declares that, throughout the entire duration of the collaboration—both during individual sessions and in the periods between them—he or she is fully responsible for his or her own physical, mental, and emotional health.
The client undertakes to ensure sufficient stability on their own and to consult appropriate medical or therapeutic professionals in the event of health or psychological issues. The Provider assumes no responsibility whatsoever for the client’s decisions, actions, or omissions that are based on the content provided.
10. Confidentiality
10.1. The Provider and any collaborating partners, if applicable, undertake to treat as confidential all of the Client’s business and trade secrets that come to their knowledge in the course of the collaboration.
10.2. Information will only be disclosed to third parties to the extent necessary for the fulfillment of the contract (e.g., assistants, team members) and provided that such third parties have also been bound to confidentiality.
11. Data Protection
11.1. The Provider processes the Client’s personal data exclusively in accordance with legal provisions (in particular the GDPR) and in accordance with the Privacy Policy, which is available on the website.
11.2. Details regarding the nature, scope, and purpose of data processing, the tools used, and the rights of data subjects are set forth in the currently valid Privacy Policy.
12. Right of Withdrawal
12.1. No Right of Withdrawal for Business Customers
Since the offer is directed exclusively at business customers, there is no statutory right of withdrawal under the provisions governing distance sales contracts for consumers.
12.2. Should a contract with a consumer nevertheless be concluded in exceptional cases, the statutory rights of withdrawal applicable in such cases shall apply; this will be specifically noted in such an instance.
13. Final Provisions
13.1. Any amendments or additions to these Terms and Conditions must be made in writing. This also applies to any amendment to this written form requirement.
13.2. Should any provision of these Terms and Conditions be or become invalid in whole or in part, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by the applicable statutory provision.
13.3. The language of the contract is German.
Copyright from 2026 – Solara Krystall – All Rights Reserved